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This resource hub has web links and documents that outline best practices, regulatory advice, and guidance related to designing and implementing accessible solutions from libraries, stations, tourist destinations or stadiums. Whether you're a planner, designer, or advocate, you'll find valuable information to help create more inclusive and equitable solutions that meet
the needs of all users.


Included are resources from World Health Organisation (WHO), UK Government, third sector organisations like National Autistic Society, Disability Rights UK and Age Friendly Manchester.

Are you a local resident looking to report an issue, provide feedback or send us evidence of transport-related issues within Norwich?

Resource Hub: Access

Within this section we've categorised all of our information links into sections which you can filter below:

How To Guides
Age Friendly Tourist Destinations guidelines
Age Friendly Ireland
This document is guidelines from Age Friendly Ireland for Age Friendly for creating Age Friendly Tourist Destinations
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How To Guides
Age Friendly seating guidelines
Age Friendly Ireland
This document is guidelines from Age Friendly Ireland for Age Friendly Seating. Appropriate seating supports people of all ages and abilities to access their local community
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How To Guides
Age Friendly Libraries
Age Friendly Ireland
This document is guidelines from Age Friendly Ireland for Age Friendly Library Recognition Programme to ensure that all public libraries in Ireland are welcoming and accessible to older people.
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How To Guides
Age Friendly Stadiums guidelines
Age Friendly Ireland
This document is guidelines from Age Friendly Ireland for Age Friendly stadiums into age-friendly environments, with Croke Park being the first to implement these changes.
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Policies and Guidelines
Age Friendly Council guidelines
Age Friendly Ireland
This document is guidelines from Age Friendly Ireland for Age Friendly for Older People’s Councils (OPCs) to ensure that they operate consistently across the country.
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How To Guides
Creating Age-Friendly Developments
Age Friendly Manchester
This guide from for developers and architects about how to make their developments age-friendly
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How To Guides
Disability Rights Handbook - 2024-2025
Disability Rights UK
This resource is produced by Disability Rights UK which is the UK’s leading organisation led by, run by, and working for Disabled people. The handbook provides in-depth information and invaluable guidance on the benefits system and social care services.
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Official Standards
Understanding accessibility requirements for public sector
Gov.UK - Central Digial & Data Office
Website and mobile app accessibility regulations.
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Official Standards
Building Regulations and Approved Documents index
Gov.uk - Ministry of Housing
This resource Is an enhanced Manual to the Building Regulations designed to be clear and useful for a range of audiences, and a fully searchable PDF of all Approved Documents, including Approved document Part M Access to and use of buildings.
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How To Guides
Inclusive Design Awards Judging Guidance
The Access Association
This Guidance to assist organisations when judging schemes nominated for awards, in terms of their success in creating an inclusive environment.
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Policies and Guidelines
Accessibility in the built environment
The Access Association
This website is by The Access Association Information on Designing Buildings Wiki, an industry-wide, cross-discipline forum for finding and sharing information.
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How To Guides
Accessible environments resource
The National Autistic Society
This resource looks at how you can adapt your customer service to support autistic people and their families.
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How To Guides
Accessibility
The National Autistic Society
The guide is from National Autistic Society and includes information on accessible environments, information and services.
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Official Standards
W3C Accessibility Standards Overview
The World Wide Web Consortium (W3C)
This Standard introduces guidelines and other standards related to web accessibility and technical specifications
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How To Guides
Benches and Seating in Public Spaces
Wheels for Wellbeing
This document is guidance for Benches and Seating in Public Spaces the key principles that it should be accessible in design and sufficient in quantity.
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How To Guides
National programmes for age-friendly cities and communities
World Health Organisation (WHO)
This guide is from WHO and includes suggestions for meaningful engagement of older people in creating age-friendly environments, detailed examples of existing national AFCC programmes, and practical steps for creating or strengthening such a programme.
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This resource hub is a community effort. It's important that anybody can contribute to this resource hub. If you spot any mistakes, want to discuss any points, or you can make any of the content easier to understand, please email us.

Stair Lift
Couple Enjoying Outdoors in a wheelchair and a bike
Wheelchair against a kerb to get up to pavement
accessible cafe at Whitlingham

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