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This resource hub has web links and documents that outline best practices, regulatory advice, and guidance related to communication methods. Whether you're a planner, designer, or advocate, you'll find valuable information to help your communication be more inclusive and equitable to meet the needs of all users.


Included are resources from the UK Government, third sector organisations such as Royal National Institute for Deaf People (RNID), The National Autistic Society, Disability Rights UK, The Community Development Foundation and Social Care Institute for Excellence

Are you a local resident looking to report an issue, provide feedback or send us evidence of transport-related issues within Norwich?

Resource Hub: Communication

Within this section we've categorised all of our information links into sections which you can filter below:

How To Guides
Age Friendly Communication guidelines
AF Ireland
This document are guidelines from Age Friendly Ireland to make train stations more accessible and user-friendly for older adults.
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How To Guides
Get Yourself Active Toolkit
Disability Rights UK
The Disability Rights UK website promotes physical activity among disabled people. It provides: Guidelines for making sports facilities accessible, Case studies of successful inclusive sports programs, Resources for disabled people to advocate for accessible physical activities, Practical application: Sports facility managers and local authorities can use this to improve the accessibility of their sports and leisure offerings.
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How To Guides
Postive photography / images
Royal National Institute for Deaf People (RNID)
This website by the Centre for Ageing Better offers a free and publicy available image library. The images are depicting older and disabled people in non-stereotypical, positive and authentic ways, these help to reduce the stigma towards older and disabled people.
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How To Guides
British Sign Language (RNID)
Royal National Institute for Deaf People (RNID)
This website by RNID explains British Sign Language, which is the most common form of sign language in the UK. It was recognised as a language in its own right in 2003 and legally as an official language of Britain in 2022. The Government Communication Service (GCS) has published guidance on how to plan for and produce British Sign Language (BSL) content.
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How To Guides
Social Care Institute for Excellence - Co-production  
Social Care Institute for Excellence
This document is a guide from the Social Care Institute for co-production it shows how to involve service users, including those with disabilities, in designing and delivering services.
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How To Guides
The Community Development Foundation Toolkits
The Community Development Foundation
This document is from the UK Govenment, the Community Development Foundation toolkits provide practical guidance for professionals working on community engagement. These can be used to:  design inclusive consultation processes, implement co-production methods in service design and ensure diverse representation in community decision-making
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How To Guides
Accessible information guide 
The National Autistic Society 
The document is by The National Autistic Society and is a guide which looks at how you can present information to support autistic people to use your services or facilities.
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How To Guides
Accessible services resource 
The National Autistic Society 
This document is by the The National Autistic Society and is a guide to adapting accessible services and communication to support autistic people.
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How To Guides
Guidance and tools for digital accessibility
UK Government
This website by Gov.UK will help you find the best guidance and tools to meet the accessibility regulations.
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Official Standards
Publishing accessible documents
UK Government
This website by Gov.UK will help you find the best guidance and tools to write and develop accessible documents and making existing docuemts accessible
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How To Guides
Understanding accessibility requirements (digital)
UK Government
This website by Gov.UK will help you understand why they need to meet the website and mobile app accessibility regulations.
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How To Guides
Understanding accessibility requirements for public sector bodies (digital)
UK Government
This website by Gov.UK will help you understand why they need to meet the website and mobile app accessibility regulations.
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Official Standards
Accessibility Web Accessibility Guidelines (WCAG 2.2)
UK Government
This website by Gov.UK outlines how you can go about meeting government accessibility requirements. Your service must be accessible to everyone who needs it, including services only used by public servants. You may be breaking the law if you do not make your service accessible. You need to think about how users might access and use your service before you design or build anything.
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How To Guides
Accessible communication formats
UK Government
This website by Gov.UK was written for government communicators but may also be useful to other communication professionals in the private and voluntary sectors.
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How To Guides
Accessibility cheatsheet (digital)
UK Government DWP
This website by Gov.UK is hosted on Department for Works and Pension and has a list of practical examaples of how to make some html elements more accessible. It is aimed at frontend developers, but many people might benefit from having a read through it.
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How To Guides
Dementia-friendly environment checklist
 Alzheimer's Society.
This document is by the charity Alzheimers Society as a checklist for the phyisical environment when running events or meetings They have produced this checklist to help you make your event as dementia-friendly and inclusive as possible.
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This resource hub is a community effort. It's important that anybody can contribute to this resource hub. If you spot any mistakes, want to discuss any points, or you can make any of the content easier to understand, please email us.

Screen reader keyboard. Image by Sigmund
Braille Reading
Website setup on laptop
Sign Language Communication

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